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How we protect your ID

Before companies send your personal data to you, they’re likely to ask for further information to make sure that they’re speaking to the right person.

Often this means asking for ID, like a scan of your driver’s license or passport. While we’re glad that companies are acting responsibly, we also know that sharing your personal information can be a cause for concern. So, we’ve written more information about why we ask for your ID, how you can upload it, and how we keep it secure below.

Our community and the trust that you put in us is important. If anything is unclear, or if we can help at all, please let us know, and we’ll do our best to help!

Why we ask for ID

We ask for your ID because companies often need it to respond to requests. By uploading it to your account, you have the option to attach your ID to the requests you send. This saves you needing to upload your ID each time, and the lengthy back and forth with companies.

How you upload your ID

To upload your ID, you can follow the instructions next to the ‘upload’ button in the ‘details’ section of your account. We’ve made it quick and easy, but please make sure you take a good quality photo of your ID, so that we can verify it for you. You’ll receive an email from us once we’ve validated it, which can take between five minutes to an hour. If it takes any longer, please contact our support team.

What do we do with it

We built Rightly so that people like you could have more control over their personal data. Part of this is streamlining the process so that requests are secure and answered quickly.

Some companies take time verifying your ID, and use a range of third parties. To save time and keep your ID secure, we verify it ourselves. We do this by using TrustID, an organisation which shares our values, and works with over 60 NHS Trusts. You can see their privacy policy here.

Your voice matters

We believe that you should be able to decide what happens to your personal data, including your ID. If you have any questions, ideas or concerns, shout. We’re keen to hear from our community - you’re the reason we do it, after all!