John Lewis & GDPR: manage your data
Rightly is a free service that helps you have more control over your data. Find out whether John Lewis has your personal data, and tell them what to do with it.Start now
John Lewis provides the following services:
- Online Shopping
- In Store Shopping
How Rightly works
Create your account in minutes
Send your requests
Tell them what to do with your personal data
Manage your responses & data
View your replies and decide your next steps
How sending requests can help
Locate your data
Send a Subject Access Request (SAR)
If you want to know whether John Lewis has your personal data, what they have, and what they’re doing with it, we can help. Send a request to John Lewis via Rightly and quickly find out.
Delete your data
Request to partially or fully delete your data
If you want John Lewis to delete all of your personal data, or only some of it, you can let John Lewis know via Rightly in a deletion request. John Lewis then has 30 days to reply, by law.
Change your John Lewis marketing preferences
Want to change how John Lewis communicates with you? You can easily alter your email marketing settings through Rightly, too. Just let John Lewis know in your request.
Understand why decisions were made
Has John Lewis rejected an application of yours, or made an unfair decision? You can request all of the paperwork relating to how they made that decision through Rightly.
Tackle an employment dispute with John Lewis
If you are, or have been, an employee of John Lewis, you can send a data access request to view all emails and documents that mention you, as well as your personal files.
Act if there’s a John Lewis data breach
If John Lewis has had a data breach, you can use requests to see if you’ve been affected, and to delete your data to prevent it happening again.
Locate your John Lewis pension
Find out whether you have a pension with John Lewis, as well as its associated details, by sending a subject access request. Our support team is also here to help.
Contact John Lewis
Making a subject access request without Rightly Alternatively you can send a subject access request to John Lewis in writing at the following address:
Customer Rights Team
London SW1P 1BX
Please include your:
Any previous names
If you have moved whilst you have had the service we would recommend putting in all your previous addresses for the last 3 years.
Because requests must be in writing, you can’t make one over the phone. However, if you need to contact John Lewis for anything else, their contact number is 0345 610 0359.
You can also read more about how to send a subject access request in our blog.