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First Bus & GDPR: manage your data

Rightly is a free service that helps you have more control over your data. Find out whether First Bus has your personal data, and tell them what to do with it.

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First Bus provides the following services:

  • Bus & Coach Travel

How Rightly works

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Create your account in minutes

Send your requests

Tell them what to do with your data with your personal data

Manage your responses & data

View your replies and decide your next steps

Sign up to start making data requests

It only takes a few minutes

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How sending requests can help

Locate your data

Send a Subject Access Request (SAR)

If you want to know whether First Bus has your personal data, what they have, and what they’re doing with it, we can help. Send a request to First Bus via Rightly and quickly find out.

Delete your data

Request to partially or fully delete your data

If you want First Bus to delete all of your personal data, or only some of it, you can let First Bus know via Rightly in a deletion request. First Bus then has 30 days to reply, by law.

Adjust marketing

Change your First Bus marketing preferences

Want to change how First Bus communicates with you? You can easily alter your email marketing settings through Rightly, too. Just let First Bus know in your request.

Rejected applications

Understand why decisions were made

Has First Bus rejected an application of yours, or made an unfair decision? You can request all of the paperwork relating to how they made that decision through Rightly.

Employment disputes

Tackle an employment dispute with First Bus

If you are, or have been, an employee of First Bus, you can send a data access request to view all emails and documents that mention you, as well as your personal files.

Data breaches

Act if there’s a First Bus data breach

If First Bus has had a data breach, you can use requests to see if you’ve been affected, and to delete your data to prevent it happening again.


Locate your First Bus pension

Find out whether you have a pension with First Bus, as well as its associated details, by sending a subject access request. Our support team is also here to help.

Sign up to start making data requests

It only takes a few minutes

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Contact First Bus

Making a subject access request without Rightly Alternatively you can send a subject access request to First Bus in writing at the following address:

c/o the Data Protection Officer, FirstGroup plc, 8th Floor, The Point, 27 North Wharf Road, London W2 1AF

Please include your:
Full name
Any previous names
Your address

If you have moved whilst you have had the service we would recommend putting in all your previous addresses for the last 3 years.

Because requests must be in writing, you can’t make one over the phone. However, if you need to contact First Bus for anything else, their contact number is 0345 646 0707.

You can also read more about how to send a subject access request in our blog.

Caring For Your Data