Costa & GDPR: manage your data
Rightly is a free service that helps you have more control over your data. Find out whether Costa has your personal data, and tell them what to do with it.
Costa provides the following services:
- Dining In
How Rightly works
Create your account in minutes
Send your requests
Tell them what to do with your data with your personal data
Manage your responses & data
View your replies and decide your next steps
How sending requests can help
Locate your data
Send a Subject Access Request (SAR)
If you want to know whether Costa has your personal data, what they have, and what they’re doing with it, we can help. Send a request to Costa via Rightly and quickly find out.
Delete your data
Request to partially or fully delete your data
If you want Costa to delete all of your personal data, or only some of it, you can let Costa know via Rightly in a deletion request. Costa then has 30 days to reply, by law.
Change your Costa marketing preferences
Want to change how Costa communicates with you? You can easily alter your email marketing settings through Rightly, too. Just let Costa know in your request.
Understand why decisions were made
Has Costa rejected an application of yours, or made an unfair decision? You can request all of the paperwork relating to how they made that decision through Rightly.
Tackle an employment dispute with Costa
If you are, or have been, an employee of Costa, you can send a data access request to view all emails and documents that mention you, as well as your personal files.
Act if there’s a Costa data breach
If Costa has had a data breach, you can use requests to see if you’ve been affected, and to delete your data to prevent it happening again.
Locate your Costa pension
Find out whether you have a pension with Costa, as well as its associated details, by sending a subject access request. Our support team is also here to help.
Making a subject access request without Rightly Alternatively you can send a subject access request to Costa in writing at the following address:
Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.
Please include your:
Any previous names
If you have moved whilst you have had the service we would recommend putting in all your previous addresses for the last 3 years.
Because requests must be in writing, you can’t make one over the phone. However, if you need to contact Costa for anything else, their contact number is 0333 003 5883.
You can also read more about how to send a subject access request in our blog.