Citymapper & GDPR: manage your data
Rightly is a free service that helps you have more control over your data. Find out whether Citymapper has your personal data, and tell them what to do with it.
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Citymapper provides the following services:
- Travel Services
- Technology
How Rightly works
Sign up
Create your account in minutes
Send your requests
Tell them what to do with your personal data
Manage your responses & data
View your replies and decide your next steps
Sign up to start making data requests
It only takes a few minutes
How sending requests can help
Locate your data
Send a Subject Access Request (SAR)
If you want to know whether Citymapper has your personal data, what they have, and what they’re doing with it, we can help. Send a request to Citymapper via Rightly and quickly find out.
Delete your data
Request to partially or fully delete your data
If you want Citymapper to delete all of your personal data, or only some of it, you can let Citymapper know via Rightly in a deletion request. Citymapper then has 30 days to reply, by law.
Adjust marketing
Change your Citymapper marketing preferences
Want to change how Citymapper communicates with you? You can easily alter your email marketing settings through Rightly, too. Just let Citymapper know in your request.
Rejected applications
Understand why decisions were made
Has Citymapper rejected an application of yours, or made an unfair decision? You can request all of the paperwork relating to how they made that decision through Rightly.
Employment disputes
Tackle an employment dispute with Citymapper
If you are, or have been, an employee of Citymapper, you can send a data access request to view all emails and documents that mention you, as well as your personal files.
Data breaches
Act if there’s a Citymapper data breach
If Citymapper has had a data breach, you can use requests to see if you’ve been affected, and to delete your data to prevent it happening again.
Pensions
Locate your Citymapper pension
Find out whether you have a pension with Citymapper, as well as its associated details, by sending a subject access request. Our support team is also here to help.
Sign up to start making data requests
It only takes a few minutes
Contact Citymapper
Making a subject access request without Rightly Alternatively you can send a subject access request to Citymapper in writing at the following address:
Data Protection Officer, Citymapper Limited, 1--2 Hatfields, London, SE1 9PG
Please include your:
Full name
Any previous names
Your address
If you have moved whilst you have had the service we would recommend putting in all your previous addresses for the last 3 years.
Because requests must be in writing, you can’t make one over the phone. However, if you need to contact Citymapper for anything else, their contact number is 079 2600 2746.
You can also read more about how to send a subject access request in our blog.
Caring For Your Data
