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AirAsia & GDPR: manage your data

Rightly is a free service that helps you have more control over your data. Find out whether AirAsia has your personal data, and tell them what to do with it.

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AirAsia provides the following services:

  • Roads, travel & Parking
  • Travel

How Rightly works

Sign up

Create your account in minutes

Send your requests

Tell them what to do with your personal data

Manage your responses & data

View your replies and decide your next steps

Sign up to start making data requests

It only takes a few minutes

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How sending requests can help

Locate your data

Send a Subject Access Request (SAR)

If you want to know whether AirAsia has your personal data, what they have, and what they’re doing with it, we can help. Send a request to AirAsia via Rightly and quickly find out.

Delete your data

Request to partially or fully delete your data

If you want AirAsia to delete all of your personal data, or only some of it, you can let AirAsia know via Rightly in a deletion request. AirAsia then has 30 days to reply, by law.

Adjust marketing

Change your AirAsia marketing preferences

Want to change how AirAsia communicates with you? You can easily alter your email marketing settings through Rightly, too. Just let AirAsia know in your request.

Rejected applications

Understand why decisions were made

Has AirAsia rejected an application of yours, or made an unfair decision? You can request all of the paperwork relating to how they made that decision through Rightly.

Employment disputes

Tackle an employment dispute with AirAsia

If you are, or have been, an employee of AirAsia, you can send a data access request to view all emails and documents that mention you, as well as your personal files.

Data breaches

Act if there’s a AirAsia data breach

If AirAsia has had a data breach, you can use requests to see if you’ve been affected, and to delete your data to prevent it happening again.


Locate your AirAsia pension

Find out whether you have a pension with AirAsia, as well as its associated details, by sending a subject access request. Our support team is also here to help.

Sign up to start making data requests

It only takes a few minutes

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Contact AirAsia

Making a subject access request without Rightly Alternatively you can send a subject access request to AirAsia in writing at the following address:

RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (klia​2) 64000 Sepang, Selangor, Malaysia

Please include your:
Full name
Any previous names
Your address

If you have moved whilst you have had the service we would recommend putting in all your previous addresses for the last 3 years.

Because requests must be in writing, you can’t make one over the phone. However, if you need to contact AirAsia for anything else, their contact number is 00 800 86 100 999.

You can also read more about how to send a subject access request in our blog.

Caring For Your Data